1. Account
How do I create an account?
To create an account, click on “My Account” at the top of your screen, select “Create Your Account” and fill in the required information. Bumper to Bumper online accounts are available to consumers only and cannot be used for corporate or business customers.
How can I reset my password?
To reset your password, click on “My Account”, select the “Sign In” option, click on “Forgot Password?” and follow the provided instructions.
How can I update my account information?
You can update your profile information directly in your account. Sign in, access your profile, and click on the “Edit” button.
How can I manage my vehicles?
For added ease of use on our online order platform, you can save specific vehicles to your profile (brand, model, year, etc). To add or remove a vehicle saved in your profile, access the “My Vehicles” tab in your account. From there, you can edit your vehicle history.
2. Security and Privacy
Is it safe to shop on your website?
Yes, our payment platform is secure.
Do you share my information with third parties?
In accordance with the Canadian Personal Information Protection and Electronic Documents Act, we may only share your personal information with third parties such as payment processors when you complete a transaction with us, or as required by law. Please note that a few provinces have privacy laws deemed substantially similar to PIPEDA: the Personal Information Protection Act in British Columbia, the Personal Information Protection Act in Alberta and the Act Respecting the Protection of Personal Information in the Private Sector in Quebec. On a case-by-case basis, the provincial law may apply instead of the federal law.
3. Product Availability
How do I know if an item is in stock?
Once you’ve chosen a Bumper to Bumper store (top right of your landing page) you can view that location’s full inventory and from there, select the items you want to order based on the availability.
Do you restock items that are sold out?
Stocks are replenished regularly, and inventory listings are reviewed on a timely basis. If you’re looking for an item and can’t locate it in your store’s online inventory, don’t hesitate to contact your store directly for more information!
4. Orders
Can I change or cancel my order after placing it?
Once your online order is placed, it is transferred immediately to your store. To cancel that order, you must contact the store where you placed your order directly.
How do I view my order history?
You can view your order history in your account. Sign into your account and click on “My Orders” to review your online order history.
5. Payment Methods
What payment methods do you accept?
Our stores accept various payment options, including most major credit and debit cards, as well as cash. Our online platform accepts Visa and Mastercard credit cards.
Is it safe to enter my credit card information on your website?
Yes, payments go through a secure portal.
Can I use multiple payment methods for one order?
Currently, only one payment method per order is available.
Do you offer financing or payment plans?
We do not offer financing, but we accept Visa and Mastercard credit cards.
6. Shipping
Which shipping options are available?
At this time, online orders cannot be shipped. They are available for pick up in the store you have selected.
When I will be able to pickup my order?
When your order is ready for pickup, you will receive an email with the details – including the time, location and step-by-step instruction for collecting your items.
7. Returns and Exchanges
How can I return or exchange an item?
To return or exchange an item purchased online or in store, you must bring it back (unused and in its original packaging) along with your original invoice, to the store you purchased it from. Electronics, cut-to-size items and other similar items cannot be returned or refunded.
What is the return policy?
Most items can be returned within 30 days of the date of purchase. Products must be unused, in their original intact packaging, and the original invoice must be presented with the item. Defective items are subject to the manufacturer’s warranty policy. Items which cannot be returned or refunded include (but are not limited to): Electronics, software, manuals, tuning parts, performance products, cut-to-size or custom items, personal protection equipment, paint and stain, chemicals, oil, grease and other lubricants, as well as items identified as “Final Sale” or “Liquidation”. For safety reasons, items which are sold in a sealed package cannot be returned or refunded if the seal has been broken or the bag has been opened. Free items are not covered by any warranty and cannot be returned or refunded.
How long do I have to return an item?
Unless otherwise specified, items must be returned within 30 days of the date of purchase.
Do I need a receipt to return, exchange or refund an item?
Yes, the original invoice must be submitted with the item for any return, exchange or refund to be processed.
Can I return items bought on sale or with a discount?
Unless otherwise specified, and except for Final Sale or Liquidation items, a product purchased on sale or at a discount can be returned, providing the terms of the return policy are followed.
8. Customer Support
If you have questions or need support with a product you purchased online, please contact your store directly; they will be happy to assist you. The contact information for your store can be found in your order’s email confirmation.
Free click & collect- 20,000 parts available daily
- Secure payment
- Free returns